Shea McNamara

Artificial intelligence (AI) is changing the way commercial insurance carriers and agents handle claims. One of the most significant changes is the improvement in claims accuracy. In the past, commercial insurance claims were often delayed or mishandled due to manual processing, missing information, or inconsistent evaluations. Today, AI is being

Streamlining Hiring and Training Through Intelligent Automation Hiring and onboarding new staff is one of the most resource-intensive tasks for any commercial insurance agency. From training producers and account managers on quoting tools to helping CSRs learn how to issue certificates or input policy data, the process often takes weeks—

From the Perspective of a Commercial Insurance Agent The insurance industry is under increasing pressure to lower operational costs while improving service delivery and client satisfaction. For commercial insurance agents, the challenge is even more acute. Between high client servicing demands, rising compliance obligations, and the complexity of commercial risk

In the competitive landscape of commercial insurance, brokers are tasked with balancing client acquisition, servicing accounts, negotiating with carriers, and ensuring compliance with industry regulations. These responsibilities demand precision, time management, and a strategic focus on building relationships. AI assistants are proving to be invaluable tools in this environment, enabling

Commercial insurance renewals are a critical yet time-consuming process for agents. Traditionally, renewals require collecting updated client data, reassessing risk profiles, negotiating terms, and ensuring policy compliance—all while maintaining strong client relationships. AI assistants are revolutionizing this workflow by automating repetitive tasks, analyzing vast amounts of data, and enhancing

Customer service is a cornerstone of the commercial insurance industry, where trust, responsiveness, and accuracy play critical roles in maintaining client relationships and driving business growth. The increasing complexity of commercial insurance products, combined with rising client expectations, has made efficient and personalized customer service more essential than ever. Artificial